General conditions

These General Contracting Conditions (“General Conditions”) regulate the rights and obligations derived from commercial transactions carried out through the portal www.3dbiomodels.com (“Website”) of which the company Selmodels, S.L. is the owner. (“Selmodels”), and together with the conditions of use and privacy policies, configure the framework contract that all users who access the Website are obliged to know and accept. For the purposes of these General Conditions only, the expression “you”, “user” or “customer” includes any person who accesses the Website and who uses, browses and / or contracts any of the products and services offered. Selmodels reserves the right to modify, totally or partially, these General Conditions, the new ones agreed upon from the moment of their publication on the Website being applicable. Therefore, it is advisable to carefully read the General Conditions before proceeding to make an order request. In any case, the aforementioned modifications will not have retroactive effects on the products and services previously contracted.

1. Identification

The Website is a business unit belonging to Selmodels, SL, provided with CIF B-66362435, domiciled at C / Tossa, 22 08032 Barcelona, and registered in the Mercantile Registry of Barcelona, Volume: 41370, Folio: 113, Section: 8, Page: B 391835, Registration: 1. Any communication may be directed to the registered office, to the telephone +34 93 346 77 60 or the email address info@3dbiomodels.com.

2. Activity

Selmodels is dedicated to the design and production of models for all specialties of dentistry. Through the Website, it offers the possibility of custom printing of DICOM / CBCT image files sent by the client.

3. Contents and information provided on the Website

Selmodels reserves the right to modify the commercial offer presented on the Website (modifications to products, prices, promotions and other commercial and service conditions) at any time. Selmodels makes every effort within its means to offer the information contained in the Website truthfully and without typographical errors. In the event that at any time an error of this type occurs, alien at all times to the will of Selmodels, it will be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on said error, Selmodels will notify the customer of said error and the customer will have the right to cancel their purchase at no cost on their part, without Therefore, responsibilities or compensation of any kind may arise for Selmodels.

4. Contracting system

The biomodel printing process is described in the tab called “How does it work?” in the upper right. The electronic contracting process consists of first selecting the area of the TAC to be printed, and then parameterizing the part among the different options indicated (type of resin, quadrant, if you want to include Schneider membranes, and number of copies). Once the order has been added to the shopping cart, you can finalize it by entering the data required for billing, and even create an account for subsequent orders. When finished, we will provide a summary of the chosen products, their unit price, the price of the chosen settings, shipping costs and the total to pay. Before placing the order, you must choose the payment method and accept the General Conditions and privacy policies, always before making the payment. Subsequently, the corresponding DICOM / CBCT image file must be sent, through a link that you will receive in the email provided, in an encrypted and secure way. Selmodels will be in charge of printing the model according to the specifications provided by the client and it will be sent to the address provided. The communication protocols used by Selmodels to send image files guarantee a security that goes beyond the encryption of the information that is shared and stored using the 256-bit Advanced Encryption Standard (AES), also using Secure Sockets technologies. Layer (SSL) / Transport Layer Security (TLS), thus guaranteeing the maximum confidentiality of the information. During the entire hiring process, we will show you the necessary steps that you must take for the final hiring, being able at any time to return to the previous screen if you want to correct the information provided or make a change in the chosen options. The order request will be understood to be formalized from the moment you mark the option “I have read and accept the General Contracting Conditions and privacy policies” or similar, and send your request through the button provided for it, and it will be considered that understands and fully and unreservedly accepts these General Conditions, existing from that moment on a valid and effective contract that binds the parties. Once the order request has been made and in the shortest possible time, always within 24 hours of the purchase, Selmodels will confirm the receipt and registration of your order by email. It is very important to make sure that you provide a valid email address in the data collection form, as well as a contact telephone number in case there is an incident and it does not work.

5. Applicable taxes

The prices of the products displayed on the Website do not include the Value Added Tax (VAT) that, where appropriate, is appropriate to apply. Purchases that are to be delivered within the territory of any of the member states of the European Union will be subject to VAT. Purchases that must be delivered in territories of non-member states of the European Union, or in the Canary Islands, Ceuta or Melilla will be exempt from VAT.

6. Payment method

When managing the order, the customer can freely choose to pay for purchases made by credit or debit card (MasterCard, Visa, Visa Electron, …) or direct bank transfer. In certain cases and to prevent possible fraud, Selmodels reserves the possibility of requesting a customer a specific form of payment in the event that the identity of the buyer is not credibly proven. In those cases where the option chosen is direct bank transfer, it will be necessary to send the bank receipt and the request will not be processed until the total amount of the request is reflected in the Selmodels bank account. All payments are made securely through the bank’s platform.

7. Shipping method, costs and time

The customer will be able to select the shipping method from among those possible for his shipping area. You should take into account that the delivery times, the quality of the service, the delivery point and the cost will be different for each form of transport. Selmodels ships the orders to its customers through the transport company UPS. The delivery date to the address provided depends on the delivery of the DICOM / CBCT file by the customer and the delivery zone. The indicative transport times are available in the section of our website “Shipping Costs”. Before confirming their order, the client will be informed about shipping costs and transport times, both indicative, that apply to their specific order. However, both may vary depending on the specific circumstances of each order. Especially:

The transport times can be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the merchandise.
The client has breached any of his contractual obligations of the order, especially those related to payment;
When, for reasons not directly attributable to Selmodels, there are delays in the production or disposal of all or some of the elements or raw materials for the production of the products, including, without limitation and not limited to, strikes, failures in third-party supplies , failures in transport systems, stoppages of Selmodels personnel, accidental stops in its workshops, as well as the causes of force majeure contemplated in the current legislation.

8. Returns and guarantees policy

Orders placed through the Website are made in a personalized way, in accordance with the specifications given by the client. Orders cannot be canceled once the purchase has been made, nor are returns allowed, unless there is an error attributable to Selmodels in the printing of the model, such as errors in the printing area or type of resin used, or there is an error. lack of conformity of origin that makes evident the return of the product, which will be regulated in accordance with the guarantee clause. In these cases, the customer will have a period of 5 days from receipt of the order to terminate the contract and return the purchased product. The customer will communicate to Selmodels within the stipulated period and by means of email, his desire to exercise the right to terminate the contract or the replacement of the product received. The returned order must be delivered together with the delivery note and, where appropriate, the invoice issued to Selmodels. The customer may return the models that show lack of conformity as long as the products have not been opened or used and they retain their original seal or packaging. In these cases, Selmodels will return the purchase amount by crediting the credit card used or by bank transfer to the account indicated by the customer.

9. Warranties

Selmodels guarantees the models supplied with regard to defects in shape, materials, workmanship or assembly for a period of 1 year from the date of delivery of the products. In no case will Selmodels respond in the event that modifications or manipulations have been made to the products by the client or third parties, in which case the guarantee established in this clause will not apply. Likewise, the damages, defects or deformations that may occur in the products due to conservation or maintenance or improper storage for the characteristics of the products, misuse and, in general, any cause are also excluded from the guarantee. that is not attributable to Selmodels. In the case of operating the guarantee, it will consist of the repair or replacement, at the customer’s choice, of defective products, either due to material defects or manufacturing or assembly defects.

10. Obligations of the client

The client agrees at all times to provide accurate information about the data requested in the user registration or order forms, and to keep them updated at all times. The client agrees to accept all the provisions and conditions contained in these General Conditions, understanding that they include the best possible service will for the type of activity carried out by Selmodels. Likewise, they undertake to keep their personal access codes to the Website confidential and with the utmost diligence. The client agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the normal delivery time of goods (Monday to Friday from 10:00 to 13:30 and from 16: 00 to 18:00). In case of breach by the client of this obligation, Selmodels will not have any responsibility for the delay or impossibility of delivery of the order requested by the client. Orders will not be delivered to public buildings, hospitals or any premises where the purchased product must be delivered to a person other than the customer.

11. Intellectual property

The intellectual and / or industrial property rights of the contents, texts, comments, works, illustrations, images, guides, corporate logos, etc., of the Website, are the property of Selmodels and, when applicable, of the indicated entities or persons on the Website, all of them being protected by the Spanish legal system and the applicable community and international regulations. Unless previously authorized in writing by Selmodels, as well as in the cases legally permitted for personal and private use, the reproduction, distribution, commercialization, transformation, copying, or any other acts of communication or dissemination, in whole or in part, by any means, of this Website and / or its contents, even if the source of origin is cited. Any action that contravenes these provisions will constitute an infringement of the intellectual and / or industrial property rights of Selmodels or that entity or person who are the owners.

12. Security, confidentiality and protection of personal data

Selmodels guarantees security and confidentiality in all its communications with its clients. All on-line payment operations are carried out through a secure server, based on the SSL standard, which protects the data against attempted breaches by third parties. The data of the purchase process is stored in a database designed for this purpose. The sending of the image files complies with security protocols that guarantee the confidentiality and integrity of the information. The client guarantees that he has the express consent to communicate data from third parties, and ensures that those have understood how their information will be used and that they have given their authorization for you to disclose it to us and to allow us and our providers to Outsourced services use it if this is the case. The client will be solely responsible for any claim for breach of data protection. In accordance with the provisions of the RGPD, the personal data provided will be treated by Selmodels as responsible for their treatment. Such data will be processed to comply with the rights and obligations contained in this contract. Consequently, the legal basis of the treatment is to comply with the aforementioned contractual relationship, said purpose being strictly necessary to execute this contract. The data will be kept as long as the contractual relationship is in force and, in any case, it will be kept during the legal periods of prescription of the responsibilities arising from the contractual relationship that binds both Parties, being treated only by Selmodels and those third parties to whom it is legally or contractually obliged to communicate them (as is the case of third-party service providers who have been entrusted with a service linked to the management or execution of the contract). The client may exercise, under the terms established by current legislation, the rights of access, rectification and deletion of data, as well as request that the processing of their personal data be limited, oppose it, or request the portability of their data by directing a written communication to Selmodels, through the addresses specified in section 1. In the event that they are not satisfied with the care received after exercising any of the aforementioned rights, a claim may be filed with the Spanish Agency for Data Protection or other competent authority. For more information on Selmodels’ treatment of personal data, see our privacy policies.

13. Limitation of liability

The liability of Selmodels, its agents, employees, subcontractors and suppliers for claims arising from the sale of the products and the fulfillment of its obligations will be limited to the amount of the order invoiced by Selmodels for the products for which liability may be derived.

14. Export limitation

The customer acknowledges that the products may be subject to local or international provisions and regulations regarding export control. The customer is responsible for complying with such provisions and regulations for the acquisition and import of the products.

15. Applicable legislation and competent jurisdiction

Commercial transactions made with Selmodels are subject to Spanish law. In the event of any conflict or discrepancy, the applicable jurisdiction will be that of the Courts or Tribunals of the city of Barcelona. Conditions updated to October 10, 2018